# Set cancellation and reschedule rules

> Control online rescheduling, late-cancel credit outcomes, and request hold time.

Set each booking field's change rules before publishing. These settings affect online rescheduling, session-credit returns, and review holds, but never issue payment refunds.

Maxforms enables Services for your workspace on request; there is no switch to turn it on yourself. If you do not see **Services** in the sidebar, [contact support](/services/what-is-services-mode#how-to-tell-whether-your-workspace-has-it).

1. Open **Advanced edit** for **Appointment Booking**.
2. Set **Reschedule notice** in hours.
3. Set **Late-cancel cutoff** in hours.
4. Set **Review hold** in hours if you approve requests before invoicing.
5. Select **Save changes**.

![Reschedule, late-cancel, and review-hold settings](/docs-assets/services/cancellation-and-reschedule-rules-1.png)

[Open the image at full size](/docs-assets/services/cancellation-and-reschedule-rules-1.png)

For a 24-hour late-cancel cutoff, cancelling at least 24 hours before a session-credit booking returns one credit. Cancelling later forfeits it.

The reschedule rule uses the original appointment time. A successful move cancels that appointment and creates one at the newly selected time.

For a fixed weekly membership, cancelling means skipping one session. The subscription and later sessions continue.

**Review hold** applies to one-time Stripe requests using invoice-after-review. The held slot releases when the hold expires without a completed decision and payment.

## If money should be returned, then issue a separate refund

Cancelling a booking or subscription does not refund any payment. Follow [Refunds and disputes](/payments/refunds-and-disputes) when your policy requires money back.