# For customers: reschedule or cancel your appointment

> Reschedule or cancel an appointment from its email or the customer portal.

Use the booking email or customer portal to reschedule or cancel an upcoming appointment. The service's notice and cancellation rules determine the available result.

![The customer portal sign-in form with an email entered](/docs-assets/services/manage-your-booking-1.png)

Your confirmation email has a **Manage appointment** link that opens your booking without signing in. If you cannot find the email, sign in to the portal with the address you booked with.

## If you cannot sign in, then request fresh access

Open the business's portal sign-in page and select **Email me a sign-in link** after entering your booking email.
Use the link or code from the new email within 15 minutes. Ask the business for its portal address if you cannot find it.

## Reschedule

1. Open the **Manage appointment** link from your booking email, or sign in to the portal.
2. Select **Reschedule**.
3. Choose an available time.
4. Select **Confirm new time**.

Rescheduling cancels the old appointment and creates the new one. For a recurring appointment, it changes that appointment only and leaves the later series unchanged.

## Cancel or skip

For a one-time booking, select **Cancel booking** from its management page or the portal. For a session-credit booking, select **Cancel session**; the confirmation states whether the credit returns depending on your cancellation window. For a fixed recurring booking, select **Skip session** to skip only the appointment you cannot attend.

Cancellation does not refund a payment or stop a subscription.

## If the appointment can no longer be moved online, then contact the business

The booking is inside its reschedule notice window. The business must decide what to do outside Maxforms self-service.