# For customers: use your membership

> Use the customer portal to book sessions, review appointments and receipts, or open Stripe billing management.

Sign in to the customer portal with the email used at checkout. The portal shows each matching membership in that workspace and the actions supported by its service type.

If you cannot get in, follow the [sign-in recovery steps](/services/manage-your-booking#if-you-cannot-sign-in-then-request-fresh-access).

## Session-credit membership

The portal shows credits left for the current cycle. Book a session there to spend one credit on an available time.

Cancelling early returns the credit. Cancelling inside the late-cancel window removes the session without returning its credit.

## Weekly fixed appointment

The portal lists upcoming weekly sessions. You can move or skip one session while keeping the membership running.

## Billing and receipts

Open a stored invoice link to view its receipt where available.

Where the business has enabled it, **Payment method** opens Stripe's billing page, where you can update your card and, if the business allows it there, cancel. Otherwise contact the business to pause or end the membership.

## If booking is unavailable after a failed payment, then fix billing first

A past-due membership keeps existing future bookings visible, but blocks new credit bookings. Fixed-session generation also stops until payment restores the active subscription.