# Troubleshoot bookings

> Resolve missing times, expired holds, slot conflicts, missing messages, and failed paid bookings.

Start with the booking status, selected form, and appointment field. Availability limits, capacity, holds, and payment state explain most missing or unconfirmed bookings.

Maxforms enables Services for your workspace on request; there is no switch to turn it on yourself. If you do not see **Services** in the sidebar, [contact support](/services/what-is-services-mode#how-to-tell-whether-your-workspace-has-it).

## If no times appear, then check the availability limits

Confirm a day is open, the timezone is correct, and **Latest booking** is not earlier than **Earliest booking**. Check **Minimum notice**, **Blocked dates**, buffers, and capacity.

## If a slot was just taken, then choose another

Capacity is enforced when the booking is created. Another response can take the final seat while a customer is still completing the form.

## If a paid booking remains held, then check payment

Immediate checkout holds a slot for about one hour. Successful payment confirms it, while abandonment or expiry releases it.

Invoice-after-review holds use **Review hold**. Declining the request or the hold expiring releases the appointment, and so does a response where the invoice could not be paid.

## If payment succeeded after the hold expired, then contact support

A late success cannot take back a slot assigned to another customer. Keep the provider reference and affected booking details.

## If a confirmation is missing, then verify the customer email

Maxforms cannot resend a confirmation. Ask the customer to check spam and filtered folders, then send them the portal address; after signing in they can open the appointment and use **Manage appointment** to see or change it. Confirm the form's required, always-visible email field is selected under **Customer email** so future confirmations arrive.

## If a completed booking cannot reopen, then use another slot

Another booking already filled the released seat. Reopening would exceed capacity, so arrange a new available time.