Name (Optional)
Text field that can stay optional.
About You
Maxforms template
Start with the Customer Satisfaction Survey template when you need a polished online form for comprehensive customer feedback and satisfaction survey. Customize the fields, connect follow-up workflows, and launch a form that feels clear to the people completing it.
Customer Satisfaction Survey
Template preview
Name (Optional)
Email (Optional)
How long have you been a customer?
Overall Satisfaction
Would you recommend us?
What did you like most?
About this template
This template gives your team a practical starting point with the structure most businesses need: clear contact details, workflow-specific questions, and room to add routing, files, payments, or consent language where it matters.
Use it from the Survey Form Templates category, then refine the form in Maxforms so each question earns its place and every submission lands with enough context for the next step.
Fields included
The starter fields below come from the Maxforms template library and can be renamed, reordered, required, hidden with logic, or expanded with additional field types.
Email (Optional)
Email field that can stay optional.
About You
How long have you been a customer?
Select field marked required.
About You
Overall Satisfaction
Radio field marked required.
Your Experience
Would you recommend us?
Radio field marked required.
Your Experience
What did you like most?
Checkbox-list field that can stay optional.
Your Experience
Areas for improvement
Checkbox-list field that can stay optional.
Your Experience
Additional Comments
Textarea field that can stay optional.
Your Experience
How to customize it in Maxforms
Shape the questions
Adjust labels, helper text, required settings, and field order so the form matches the exact workflow your team needs.
Add smart routing
Use conditional logic and page breaks to keep the form focused while still collecting detailed information when it matters.
Connect the next step
Send submissions into sheets, payment workflows, automation tools, or internal systems so your team can respond quickly.
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Recommended features
Frequently asked questions
Clear answers for teams comparing tools, planning workflows, and choosing the right Maxforms page to start with.
What is the Customer Satisfaction Survey template used for?
The Customer Satisfaction Survey template helps teams collect the right details for comprehensive customer feedback and satisfaction survey. You can use it as-is or adjust the questions, layout, and follow-up workflow in Maxforms.
Can I customize the Customer Satisfaction Survey template?
Yes. You can edit labels, add fields, make questions required, split longer forms into steps, and connect submissions to tools like Google Sheets, Zapier, and webhooks.
Does this template work on mobile devices?
Yes. Maxforms pages are designed for responsive public forms, readable labels, keyboard-friendly movement, and accessible structure so visitors can complete forms on phones, tablets, and desktops.
Can this form collect payments or files?
You can add payment fields, file uploads or signatures, conditional logic, and analytics when the workflow needs more than a simple submission.
Build a Customer Satisfaction Survey in Maxforms
Use the template as a starting point, then tailor the form, follow-up, and reporting workflow around your team.