Template
NPS Survey Form
Use the NPS Survey Form template to collect customer loyalty scores, follow-up comments, contact details, and feedback trends. Start from a clear field structure, then customize routing, confirmations, payments, uploads, or integrations in Maxforms.
Template snapshot
- Category
- Survey Form
- Fields
- 5 starter fields
- Required fields
- 1
- Best for
- Customer loyalty
This template is ready to use as filed.
About this template
This template gives your team a practical starting point for collecting customer loyalty scores, follow-up comments, contact details, and feedback trends. It includes focused starter fields, clear labels, and room to add routing, files, payments, or consent steps where they matter.
Use it from the Survey Form Templates category, then refine labels, logic, notifications, and integrations so each submission arrives with enough context for the next step.
How this template helps
Start with the essentials
Collect customer loyalty scores, follow-up comments, contact details, and feedback trends without starting from a blank form.
Shape the path
Add required fields, page breaks, conditional logic, uploads, signatures, or payments when the workflow needs them.
Connect follow-up
Send submissions to email, sheets, webhooks, payment workflows, or team review queues.
Fields included
How likely are you to recommend us to a friend or colleague?
Required dropdown for a clean, structured answer.
What is the primary reason for your score?
Optional long-answer field for context, notes, or open-ended details.
How can we improve?
Optional long-answer field for context, notes, or open-ended details.
Would you like us to follow up?
Optional single-choice field so the answer is easy to compare.
Contact Email (for follow-up)
Optional email field for replies, receipts, and follow-up.
How to customize it in Maxforms
Shape the questions
Adjust labels, helper text, required settings, and field order so the form matches the exact workflow your team needs.
Add smart routing
Use conditional logic and page breaks to keep the form focused while still collecting detailed information when it matters.
Connect the next step
Send submissions into sheets, payment workflows, automation tools, or internal systems so your team can respond quickly.
Questions
Frequently asked questions
01What is the NPS Survey Form template used for?
The NPS Survey Form template helps teams collect the right details for net promoter score survey for customer loyalty measurement. You can use it as-is or adjust the questions, layout, and follow-up workflow in Maxforms.
02Can I customize the NPS Survey Form template?
Yes. You can edit labels, add fields, make questions required, split longer forms into steps, and connect submissions to tools like Google Sheets, Zapier, and webhooks.
03Does this template work on mobile devices?
Yes. Maxforms pages are designed for responsive public forms, readable labels, keyboard-friendly movement, and accessible structure so visitors can complete forms on phones, tablets, and desktops.
04Can this form collect payments or files?
You can add payment fields, file uploads or signatures, conditional logic, and analytics when the workflow needs more than a simple submission.
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