Maxforms queues email for booking confirmation, reminders, rescheduling, and cancellation. Use a required customer email field so each booking has a reliable destination.
Maxforms enables Services for your workspace on request; there is no switch to turn it on yourself. If you do not see Services in the sidebar, contact support.
Confirmation and reminder emails include appointment details, management links, and a calendar request attachment. Reminders are selected around 24 hours before a confirmed appointment.
A reschedule email includes a new calendar request plus a cancellation for the old event. A cancellation email includes a calendar cancellation.
For fixed weekly appointments, skipping one appointment sends cancellation details for that appointment. The message does not say the subscription ended.
Calendar attachments let a customer import or update events in a compatible calendar application. Maxforms does not read external calendar availability or synchronize edits made in that calendar.
Paused subscriptions do not receive booking reminders. A later subscription renewal does not send a new submission integration event.
If a customer did not receive an email, then send them the portal address#
Maxforms cannot resend a confirmation. Ask the customer to check spam and filtered folders, then send them the portal address; after signing in they can open the appointment and use Manage appointment to see or change it. Confirm the form's required, always-visible email field is selected under Customer email so future confirmations arrive.