Maxforms queues email for booking confirmation, reminders, rescheduling, and cancellation. Use a required customer email field so each booking has a reliable destination.
Services turns on for your workspace the first time you add an Appointment Booking field or create a form from a service template. If you do not see Services in the sidebar, turn it on first.
Confirmation and reminder emails include appointment details, management links, and a calendar request attachment. They also carry one-click links to add the event to Google Calendar or Outlook. Reminders are selected around 24 hours before a confirmed appointment.
Every booking email shows the appointment time in the customer's own timezone first, with the business's timezone listed underneath when it differs.
A reschedule email includes a new calendar request plus a cancellation for the old event, and states the previous time next to the new one. A cancellation email includes a calendar cancellation, plus a link to book a new time for a one-time appointment.
For fixed weekly appointments, skipping one appointment sends cancellation details for that appointment. The message does not say the subscription ended.
Calendar attachments let a customer import or update events in a compatible calendar application. Maxforms does not read external calendar availability or synchronize edits made in that calendar.
Paused subscriptions do not receive booking reminders. A later subscription renewal does not send a new submission integration event.
If a customer did not receive an email, then send them the portal address#
Maxforms cannot resend a confirmation. Ask the customer to check spam and filtered folders, then send them the portal address. After signing in, they can open the appointment to reschedule or cancel it. Confirm the form's required, always-visible email field is selected under Customer email so future confirmations arrive.