Start with the booking status, selected form, and appointment field. Availability limits, capacity, holds, and payment state explain most missing or unconfirmed bookings.
Services turns on for your workspace the first time you add an Appointment Booking field or create a form from a service template. If you do not see Services in the sidebar, turn it on first.
If no times appear, then check the availability limits#
Open the field and read the summary at the top of the Schedule tab. Then hover over the date in the calendar. It shows why: outside your seasons, closed by a special date, no weekly hours, or beyond the latest day in the Booking window.
Customers see messages too. "Bookings for [dates] open on [date]" appears when your dates are beyond the booking window. "Every time is booked" appears when every time slot is full, and it names when more times open if a later date is bookable. "Booking has ended" appears after your last date. "No times are available right now" appears when nothing has ever been bookable. For example, your time slots may not fit any of the hours you set.
If a slot was just taken, then choose another#
Capacity is enforced when the booking is created. Another response can take the final seat while a customer is still completing the form.
If a paid booking remains held, then check payment#
Immediate checkout holds a slot for about one hour. Successful payment confirms it, while abandonment or expiry releases it.
Invoice-after-review holds use Hold each request for. Declining the request or the hold expiring releases the appointment, and so does a response where the invoice could not be paid.
If payment succeeded after the hold expired, then contact support#
A late success cannot take back a slot assigned to another customer. Keep the provider reference and affected booking details.
If a confirmation is missing, then verify the customer email#
Maxforms cannot resend a confirmation. Ask the customer to check spam and filtered folders, then send them the portal address. After signing in, they can open the appointment to reschedule or cancel it. Confirm the form's required, always-visible email field is selected under Customer email so future confirmations arrive.
If a completed booking cannot reopen, then use another slot#
Another booking already filled the released seat. Reopening would exceed capacity, so arrange a new available time.