Set each booking field's change rules before publishing. These settings affect online rescheduling, session-credit returns, and review holds, but never issue payment refunds.
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- Open Advanced edit for Appointment Booking.
- Set Reschedule notice in hours.
- Set Late-cancel cutoff in hours.
- Set Review hold in hours if you approve requests before invoicing.
- Select Save changes.
For a 24-hour late-cancel cutoff, cancelling at least 24 hours before a session-credit booking returns one credit. Cancelling later forfeits it.
The reschedule rule uses the original appointment time. A successful move cancels that appointment and creates one at the newly selected time.
For a fixed weekly membership, cancelling means skipping one session. The subscription and later sessions continue.
Review hold applies to one-time Stripe requests using invoice-after-review. The held slot releases when the hold expires without a completed decision and payment.
If money should be returned, then issue a separate refund#
Cancelling a booking or subscription does not refund any payment. Follow Refunds and disputes when your policy requires money back.