End every subscription and resolve future appointments before removing service fields. Deleting or trashing a form does not prove that Stripe stopped billing.
Services turns on for your workspace the first time you add an Appointment Booking field or create a form from a service template. If you do not see Services in the sidebar, turn it on first.
- Open Services.
- Select Subscriptions.
- Open each subscription connected to the service.
- Use Cancel now for immediate retirement, or Cancel at period end when the current cycle should finish.
- Wait until Stripe confirmation changes each subscription to Cancelled.
- Review future one-time bookings under Bookings.
- Contact affected customers about any booking that will not occur.
- Remove the booking field only after every live dependency has ended.
- Remove the payment field only after every live dependency has ended.
Immediate subscription cancellation removes remaining credits and cancels future active subscription bookings. Past bookings remain for your records.
Field deletion is blocked for active subscriptions and future active bookings. A paused or past-due subscription may not block deletion, so verify those states manually first.
Do not delete the form as a way to cancel provider billing. Maxforms can permit form deletion while Services records remain, and deletion does not end Stripe subscriptions.
If a one-time future booking needs cancellation, then contact the customer or support#
The owner booking list records attendance but does not provide a general cancellation control. Do not remove the form while that booking remains unresolved.
Cancellation and refunds remain separate. Issue any promised refund through the payment response or Stripe.